Relevant Work Experience – 3+ years
Status – Full Time
Location – Mumbai (WFO)
Job Description :
- Investigate and follow-up on tickets created by Bank’s SPOC.
- Define severity levels (critical, major, minor) based on SLAs defined.
- Monitor Kubernetes cluster health, resource usage using built-in monitoring and logging tools – Grafana + Prometheus, Kibana.
- Perform in-depth troubleshooting related to Kubernetes cluster, pods, namespaces, FRM APIs and logs.
- Perform RCA (Root Cause Analysis) on the tickets identified. Escalation to L3 (SquareOne) for Product bugs/defects etc.
- Provide update to Bank’s SPOC related to open issues on the tickets.
- Support during patch, bug fixes, scheduled releases from OEM (SquareOne).
- Provide RCA and corrective action on Severity 1 and Severity 2 issues for closure of tickets.
Job Category: Devops Engineer
Job Type: Full Time
Job Location: Mumbai