Senior Engineer – Amazon Connect/Salesforce

Relevant Work Experience – 6+years

Status – Full Time

Location –Chennai, Bangalore, Hyderabad, Pune (Remote)

Job Description :

• Bachelor’s degree in computer science with 8+ years of experience
• Strong programming skills in languages such as JavaScript, Python, and Node.js.
• Proficiency with Salesforce Service Cloud, Sales Cloud, or Marketing Cloud.
• Hands on Salesforce Lightning component LWC, apex programing language, Visualforce page, SOQL & SOSL, Unite Testing, API integration salesforce flows using advance techniques, secure enterprise integration experience & best practice.
• Experience in Amazon Connect CTI Adapter for Salesforce, and building the WebRTC browser-based Contact Control Panel (CCP) within Salesforce.
• Experience in developing and implementing solutions using Amazon Connect.
• Overall AWS development/service experience including Lambda functions, S3, DynamoDB, Lambda, API Gateway, Kinesis, Kendra, etc.
• Must have experience in designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
• Experience with AWS CLI and AWS SDK, writing Infrastructure as code using AWS Terraform, and CloudFormation.
• Experience in writing IAM Roles using AWS security best practices.
• Has experience in leading a development team and mentoring junior developers.
• Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
• Effective communication skills, both written and verbal, to collaborate with clients and internal teams. Ability to translate customer business requirements into technical action and work with a development team to implement those requirements.
• Ability to work independently and with a group of engineers.
• Document systems, scripts, and applications, configuration and maintain and update documentation as required.